Metele Brasil Visit website
🇪🇸 ES 🇧🇷 PT 🇺🇸 EN 🇮🇹 IT

Help Center & Frequently Asked Questions

Everything you need to know to enjoy your trip to Brazil

EXCLUSIVE GUIDE FOR PROVIDERS & BOATMEN

3-Step Tutorial: Departure Setup, Capacity & Rates

Configure your departure periods, check-in schedules, docks and rates in your dashboard.

View 3-Step Tutorial

Explore by Category

Documents & Border Crossing

ID requirements, passports, minor travel permits and immigration.

2 articles Read full article
Travelers & Customers (B2C)

Answers about meeting points, payments, vouchers, buses and excursions.

1 articles Read full article
Buses & Luggage

Luggage limits, seats, boarding locations and onboard amenities.

1 articles Read full article
Providers & Boat Captains

Guides for managing departures, capacity, addons and QR check-in.

4 articles Read full article
Payments, Deposits & Price Lock

How price lock works, transfers, installments, Pix and receipts.

1 articles Read full article
B2B & Commercial Partners

Resources, corporate partnerships and dedicated support for partner companies.

7 articles Read full article
Hotels & Accommodation

Check-in, Check-out, breakfast, distance to beach and amenities.

0 articles Read full article
Travel Agencies

Technical info, wholesale bookings and rates for travel agencies.

5 articles Read full article
Tours & Boat Trips

Pirate boat, scuba, weather policies, rain cancellations and vouchers.

1 articles Read full article
Freelancers & Promoters

On-destination sales guides, payment links and automated booking commissions.

0 articles Read full article
Travel Tips & Advice

Currency exchange in Brazil, safety, SIM cards and power plugs.

1 articles Read full article
Developers & API Integration

REST API technical docs, Bearer authentication and JSON availability.

1 articles Read full article

Most Popular Questions

Guide: 3-Step Departure Setup (Module 1 — Schedules, Capacity & Rates)
Agencies as Official Collection Desks: Retaining 20% Margin with Zero Gateway Fees
How does the deposit and price lock work?
The Megaplatform Trap: Why Travel Agencies Lose Clients and Margins to Global OTAs (and How to Shield Your Business)
Support Channels for B2B Partners and Agencies
How to pay and exchange money in Brazil?

🌴 Didn't find what you were looking for?

Our Metele Brasil support team is available to assist you on WhatsApp.

Chat with an Advisor
Questions about our Help Center or platform?