All activities are carried out normally throughout the year regardless of rain. If due to extreme conditions (for example, a heavy snowfall) the supplier had to cancel a tour, an alternative date would be offered or the immediate refund of the payment.
We always try to maximize the cancellation period free of charge. However, each activity and each destination is different so you will have to visit the cancellations section of each activity to see the specific cancellation conditions.
In case of having the right to cancel, the amount will be refunded using the same form of payment in which the reservation was made. It is an automatic operation that cannot be modified for security reasons.
The cancellation policy is indicated in the file of each activity. If the cancellation is made after the deadline and is due to serious or external causes, contact us so that we can try to solve it.
In case of having the right to cancel, the amount will be refunded using the same form of payment in which the reservation was made. It is an automatic operation that cannot be modified for security reasons.
02
Payments and confirmations
Our website offers a very easy and intuitive reservation service and allows you to make the payment safely with Visa, MasterCard or PayPal. It is not possible to pay directly at the destination or to the guide. All reservations must be made through the website.
At METELEBRASIL we have a 100% secure and encrypted online payment system against fraud and unauthorized transactions, being certified as Trustwave Trustkeeper electronic commerce.
Most likely the payment was not completed and therefore the service is not confirmed, you should make the reservation again and finish the process. If you check that you have been charged the amount in your bank / paypal, possibly you have put the email wrong. In this case, write to us and we will help you solve it.
At present it is necessary to pay the full amount at the time of booking. It is possible to pay by credit card (except American Express), debit card or PayPal account.
The confirmation email is immediate once the payment has been made. If it does not arrive, there are two possible reasons:
That the payment has not been completed correctly. Check your bank or Paypal account. That you have not written your email correctly. Write us an email and we will help you solve it as soon as possible.
That you have not written your email correctly. Write us an email and we will help you solve it as soon as possible.
03
Bookings and activities
To complete your booking, we recommend reserving in advance to secure your spot. For any specific questions about logistics or additional payment services, our WhatsApp support team is readily available to assist you.
The meeting point is detailed in each activity as well as in the confirmation email once the reservation is made. If you have questions once at the destination, you can contact the local provider on the phone number that you will see on the bond.
Some services require a printed voucher, others on the mobile, and others do not require carrying anything. This is specific to each activity and you can see it in your file.
We always try to make it clear if a monument is accessed or only passed through it. In case we do not indicate anything, it is normal that it is not accessed inside.
Of course! You must simply indicate the data of the person who will carry out the activity instead of yours. In the payment information you must indicate your data for the transaction to be completed correctly.
The providers have child seats according to the laws of the country (in 90% of the destinations they are compulsory). When making the reservation, do not forget to indicate the age of the children in the comments.
Regular tours always leave on time and it is not possible to change the starting time. Regarding private tours, if you want to start at another time you can consult us before making the reservation.
In some destinations we offer private services for activities not published on the web. In any case, you can see all the services we have on Our page.
You will be able to see all our travel guides on the home page of our page, in most of them, we have services for guided tours, excursions and transfers
04
Reviews and discounts
We try to offer the minimum price in each activity, so we do not make additional discounts for booking two or more tours.
These discounts are only made if they are indicated in the activity file, it is something that depends on our local partners.
Sorry, the prices available in each activity are the only ones we can offer. They are the same for all customers.
Our reason for being is your satisfaction. You will automatically receive a survey by email at the end of each booked activity. Help us improve!
All opinions are from people who have booked through Metele Brasil. At the end of the activity you will receive an email so that you can publish your assessment of which we hope has been a fantastic experience.
Need additional help?
Write to us and we will get back to you shortly with the most accurate information for your case.
METELE BRASIL