LAGOA AZUL - ILHA GRANDE

To complete your booking, we recommend reserving in advance to secure your spot. For any specific questions about logistics or additional payment services, our WhatsApp support team is readily available to assist you.

Regular tours always leave on time and it is not possible to change the starting time. Regarding private tours, if you want to start at another time you can consult us before making the reservation.

The confirmation email is immediate once the payment has been made. If it does not arrive, there are two possible reasons:

That the payment has not been completed correctly. Check your bank or Paypal account. <br> That you have not written your email correctly. Write us an email and we will help you solve it as soon as possible.

That you have not written your email correctly. Write us an email and we will help you solve it as soon as possible.

All activities are carried out normally throughout the year regardless of rain. If due to extreme conditions (for example, a heavy snowfall) the supplier had to cancel a tour, an alternative date would be offered or the immediate refund of the payment.

The meeting point is detailed in each activity as well as in the confirmation email once the reservation is made. If you have questions once at the destination, you can contact the local provider on the phone number that you will see on the bond.

We always try to maximize the cancellation period free of charge. However, each activity and each destination is different so you will have to visit the cancellations section of each activity to see the specific cancellation conditions.

In case of having the right to cancel, the amount will be refunded using the same form of payment in which the reservation was made. It is an automatic operation that cannot be modified for security reasons.